FAQs

What is Black Box?

We're an in-home sampling service. You, as a consumer, can sign up to receive boxes from us by telling us some details about you. Brands wanting to reach out to people that match your profile will add their product into a box. If you match all of the criteria for a box, you might get chosen to receive it. Once you receive the box, you will try each item, take part in some challenges and complete a survey to review each product.

If I sign up, does that guarantee me a box?

Our free memberships doesn't guarantee you a box.

How are people chosen when a box is being sent out?

Being chosen for a box depends on how the information in your profile and the consumer profile of the campaign match up. If you match, you will likely be shortlisted with the chance of being selected.

We love it when you:

·      Open our emails

·      Like our Facebook page and follow us on Instagram

·      Get involved on our Facebook page, liking, commenting and sharing

·      Post pics of you and the products in your box to social media and share them with your friends

If I was signed up to the New Zealand database and have since moved to Australia, do I need to register again?

Yes you do. These databases are separate. Please let us know that you have moved though.

I'm trying to update my details but I keep getting an error message that says "Whoops, something went wrong" What do I do?

This is due to an error with your delivery address. Please remove the content in the address field completely, then search for the address again. Once you have done this, your profile should save. If you have any further trouble, please contact us on adminau@blackboxglobe.com and we can assist you with getting this fixed.

What happens if I am emailed to expect a box and it doesn’t arrive?

We will try to track down the box for you, and if it is lost, we will try to send a replacement. However, we can’t guarantee that a replacement can be sent to you. If your box hasn’t arrived within a week of receiving your shipment email, please email our team on adminau@blackboxglobe.com and we can look into this for you.

Helpful hints on making sure you do get your box:

·      If your delivery address is an apartment or has a code for gate, we suggest you use a business address.

·      If using a business address please state the name of the business and floor number.

What happens if I don’t complete my Black Box Survey once I have received a Black Box?

We reserve the right to remove you from the Black Box programme. You will not be eligible to receive more boxes if you don’t complete your survey.

If I tick all the profile boxes will I increase the chances of getting a box?

By ticking all of the boxes, you will contradict yourself, excluding you from boxes that you may actually match in truth. We reserve the right to remove any profile which we believe contains false information, including duplicate profiles.

How do I update my profile?

Simply log in above and update your information.

Can we have multiple profiles from one address?

Yes, this is fine. We encourage anyone aged 18 or over to register. We can only accept one profile for each email address though.

Do you deliver to rural addresses or PO Boxes?

We don’t deliver to PO boxes or to some regional or rural areas, due to the speed that the box should arrive to you to trial the products before the survey closes. If you live rurally, use a friend or family members address instead where you can visit to collect your box, or your work address.

For further questions, please email our team on adminau@blackboxglobe.com and we can help you out.